FREQUENTLY ASKED QUESTIONS

Payment Methods

Q: Payment methods

A: At this time, we are only accepting e-transfer and cash. As we become more popular we are hoping to add other methods of payment. Sorry for any inconvenience this may cause. 

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Q: When is payment due?

A: At the time of booking a retainer of 20% or $150.00 is required. This is to secure your date, and to start ordering supplies, materials and building or creating custom props. Final balance is due 7 days before your event.

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If you the Client wishes to cancel the service, any payments made towards the initial retainer are non-refundable and forfeited.

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Booking, Install and Delivery

Q: How do I book?

A: Start by filling out our form located on our contact page. From there, we will contact you back within 24 - 48 business hours. Alternatively you can contact us on Instagram, E-mail or by sending a text. From there, I will request all relevant information required to start your booking. 

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Q:Next Steps for Booking (After inquiry form has been filled out)

A: Events are not considered fully booked until the following conditions are met:

1. Reviewed and Signed Service Agreement

2. Reviewed and Signed Terms and Conditions

3. Paid retainer or percentage of services due.

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Your date will be held for 5 days, after that it is assumed you no longer wish to use our services and the date is available for our next client.

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Q: Is set up tear down and delivery included in pricing?

A: Set up with a backdrop and balloons or any of the organza arrangements will include an additional set up/tear down and delivery fee. The cost based on several factors: Indoor vs Outdoor, size of display, location of delivery, and tear down time. 

 

Q: How far in advance do I need to book for an Event Rental or Balloon Set up?

A: We require a minimum of 2 weeks notice for any install. However, we understand that circumstances may vary, and sometimes it may not be possible to plan ahead. If that's the case, please connect with us asap at 905-512-3083 and we will work with you to ensure the best possible outcome. 

 

Q: Where are you located and what areas do you serve?

A: We located in Smithville Ontario. We service Smithville, Grimsby, Niagara Region, Stoney Creek, Binbrook, Ancaster, Burlington and the Greater Hamilton Area. At this time, we are not servicing Toronto. If you do not see your location, please inquire. 

 

Q: Are installations weather-proof

A: Short answer - No.

Rentals: Many of our rentals, backdrops and equipment can withstand rain, while some of the props we use may not survive heavy rain. Other factors can be high winds. For outdoor installations, we will do our very best by using various methods to secure your backdrops but sometimes the elements are out of our control. 

Balloons: We use high quality balloons in all of our events. However, due to the nature of balloons, we cannot guarantee that your balloons will remain perfect and intact when used outdoors. Some balloons will occasionally deflate sooner than expected and will also be adversely affected by wind, rain, rough handling, extreme heat and other uncontrollable factors. In some cases, extreme heat can give the balloon a matte finish. We recommend that balloons are placed in a shaded area. 

Flowers and props: If an outdoor event is scheduled with the chance of 60% of rain or greater. Further communication on securing the flowers from any damage will need to be discussed, and signed off on. In the event this is not possible, we will determine if the order needs to be canceled or changed. 

 

Q: Can I provide you with my own balloons?

A: No. We cannot guarantee the quality of other balloons. Balloons can pop, become transparent and not hold up for your event.  

 

Q: Can I keep the balloons after my event?

A: Absolutely. With the exception of equipment and props and stands. However once we start our tear down process, many of the balloons are formed within clusters and most of those clusters can and do come apart. We will not retie them up as we have limited time to leave. It becomes the clients responsibility for the teardown and transport of the balloons post event.  

 

Q: Can I change the delivery address?

A: We understand that sometimes plans change, and we are here to assist you with any necessary adjustments to your address of delivery and install. Please be aware, additional fees may be added if the location becomes further then what is agreed to and if the set up changes from indoor to outdoor. In the event the delivery is closer, the original amount agreed to will remain for the delivery cost. 

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Please allow 2 business days of notice before changing the address. 

Q: Balloon Shine

A: Our balloon shine is not a standard part of our balloon garlands & balloon columns; if you want us to add balloon shine to a balloon garland and/or balloon column there is an additional $20.00+ fee. $20.00 per 10ft of balloon garland and/or balloon column.

 

Q: Grab and Go - What is included?

A: Grab and go Balloons only apply to balloons. No other rentals. All equipment, backdrops, floral, organza flowers must be delivered by us and taken down by us. This is to ensure minimal damage and to prevent the loss of stock. 

Policies

 

Q: What is your cancellation policy?

A:  We understand situations happen, especially when you have to cancel your event entirely. We must receive a written notice of cancellations through emailed before 7 days (weekends included) prior to the date of the event.

If your event is cancelled 7 days prior to event date, all payments except for the initial retainer will be returned within 7 days. 

If your event is cancelled after the 7 days, and your full payment was received no refund will be issued. You can however reschedule your event.  ​

 

Q: What happens if you need to reschedule?

A: We understand plans change. You may reschedule an event. However, we must receive a written notice of rescheduling through emailed before 7 days (weekends included) prior to the date of the event. If a written notice is not received before the 7 day period, the Client will assume a $100 rescheduling fee. The Client may request to reschedule the event for another date and time, without being charged a rescheduling fee if the written notice was received before the fourteen 7 days period. 

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The Client may request to reschedule the event for another date and time, (if the date and time is available within one (1) year of the original event date. After the one year is up, all payments made will be forfited.